Return Policy for The Way To Health Shop
Returns are only available for the physical items that I sell on my The Way To Health Shop.
The Way To Health (Susan Jones) is happy to replace a physical product purchased from us, if returned within 30 days of the purchase date. If it is found to be defective (product not as described, or is missing parts) or wasn’t sealed properly (leaking). A clear photo of the defective product as you found it is very helpful.
Our refund and returns policy lasts 30 days. If we have not received the returned product within 30 days of purchase, we cannot refund or exchange the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please send an email (and photos) as soon as you receive your physical product when you realise it is not as described on my website or you are not happy with the product for any reason.
To complete your return, we also require a receipt or proof of purchase (screenshot of your purchase receipt or order).
Contact Susan via email: susan@thewaytohealth.com.au
Please email Susan and indicate if you would prefer a replacement product or a refund. No questions asked. Please also include your receipt of proof of purchase (Screenshot).
I will reimburse the price you paid for the product (excluding postage) and will replace it with a new replacement of the same product.
Please return the damaged or defective product to 56 Station Street, Douglas Park, NSW, 2569. Return Postage of the defective or damaged product is at your cost.
Please do not send your purchase back to the manufacturer.
Or if you prefer a refund for the amount you paid initially, please indicate in your email communication. Return postage is not covered.
In this case you are required to return the product in question via standard shipping. Once I have received the defective or damaged product (within 30 days) and agree that you are entitled to a refund or replacement, then I will either reimburse you the cost you paid for the product or send a replacement. Postage for the second replacement product is paid for by The Way To Health.
Please allow at least 7 days before you contact us if you are not satisfied with the service provided regarding the return of the product.
Please note you will be required to pay the return postage for the physical damaged or defective item you received.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It may take up to 45 days to receive a refund provided I have received your refund request by 30 days after you originally purchased the item in question.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at susan@thewaytohealth.com.au
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: 56 Station Street, Douglas Park, NSW, 2569.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, The Way To Health will pay for the cost of return shipping of the product back to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at susan@thewaytohealth.com.au for questions related to refunds and returns.